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Welcome to our class blog. Here you will find materials that we use in class, extra practice, video activities you can do on your own... I hope you find them interesting and helpful.

DEALING WITH ANGRY CUSTOMERS

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November 16, 2015

COMPLAINTS VIDEO

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1ST. DAY OF CLASS
ACUPUNCTURE
ADDICTIONS
ADJECTIVES
ADVANTAGES-DISADVANTAGES ESSAY
ADVERTISING
AGE
ANOTHER
APPEARANCE
APPLICATION LETTER

APRIL FOOL'S DAY
ART
ARTICLES
ATTENBOROUGH
AUXILIARY VERBS
BBC LEARNING ENGLISH
BE-GET USED TO
BEAUTY
BIOGRAPHIES
BODY
BODY LANGUAGE
BOOKS
CARNIVAL
CARS
CELEBRATIONS
CELEBRITIES
CHARITIES
CHRISTMAS
CLEFT SENTENCES
CLIMATE CHANGE
COLLECTIVE NOUNS
COMPLAINTS
CONDITIONALS
CONFUSED WORDS
CONNECTORS
CONVERSATION QUESTIONS
COUCHSURFING
COURSES
COVER LETTER
CRIME
CROSSWORDS
CULTURE
CURRENT EVENTS
DECISIONS
DEDUCTION
DICKENS
DOCUMENTARIES
ECONOMY
EDUCATION
ELECTIONS
EMPHASIS
ENVIRONMENT
EXAMS
EXERCISES
FAME
FAMILY
FATHER'S DAY
FEELINGS
FILMS
FOLLOW-UP WRITING
FOOD
FOR-AGAINST ESSAY
FORMAL LETTERS
FRIENDS
FULL DOCUMENTARIES
FUTURE
GAMES
GENERATION GAP
GEORGIA
GERUNDS
GET
GIFTED CHILDREN
GRAMMAR
GRAMMAR ADVANCED
GRAMMAR BASIC
GUY FAWKES
HABLAMOS
HAD BETTER
HALLOWEEN
HAMLET
HAPPINESS
HAVE SOMETHING DONE
HEADLINES
HEALTH
HISTORY
HOGMANAY
HOLIDAYS
HOROSCOPES
HOUSES
HUMOUR
IDIOMS
IF ONLY
IMMIGRATION
INDEPENDENCE DAY
INFINITIVE
INFORMAL EMAILS
INTELLIGENCE
INVENTIONS
INVERSION
IRELAND
JOBS
JULY 4TH
KAYLA
KILIMANJARO
LEARNING LANGUAGES
LETTERS OF COMPLAINT
LINKING WORDS
LISTENING
LISTENING ACTIVITIES
LITERATURE
MEDIA
MEDIATION
MIND
MODALS
MONEY
MOTHERING SUNDAY
MT. McKINLEY
MUSIC
NARRATIVE TENSES
NATURAL DISASTERS
NEW TECHNOLOGIES
NEWS
NEWSPAPERS
NOT ONLY... BUT ALSO
OK
OPINION ARTICLE
OTHER
OVERPOPULATION
PANCAKE DAY
PASSIVE VOICE
PAST
PD JAMES
PEOPLE
PERMISSION
PERSONALITY
PHRASAL VERBS
PI DAY
PIRACY
POLITICS
POPPY DAY
POWERPOINTS
PREFERENCES
PRESENT PERFECT
PRONUNCIATION
PROTESTS
PROVERBS
PURPOSE
QUANTIFIERS
QUESTIONS
QUIZZES
READING
READING EXERCISES
RELATIONSHIPS
RELATIVES
REPORT
REPORTED SPEECH
REPORTING VERBS
REQUESTING INFORMATION
REVIEW
SAYINGS
SCIENCE
SCOTLAND
SHAKESPEARE
SHOPPING
SIESTA
SIX-WORD STORIES
SLEEP
SOCIAL ISSUES
SONGS
SPAIN
SPEAKING
SPEED FLATMATING
SPORTS
ST. GEORGE
ST. PATRICK'S DAY
STEREOTYPES
STORIES
SUCCESS
SUGGEST
SUMMARY
SUPERMARKETS
SUPERSTITIONS
SURVEILLANCE SOCIETY
SURVIVAL
TAKE
TELEPHONE
TEXTBOOKS
THANKSGIVING
TIME
TIME CLAUSES
TOLKIEN
TRANSPORTATION
TRAVELLING
TV
TV SHOWS
USED TO
USED TO/WOULD
VALENTINE'S DAY
VIDEO
VIDEO ACTIVITIES
VOCABULARY
WATER
WEATHER
WEBSITES
WHAT
WISH
WOULD RATHER
WRITING
ZOOM

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DEALING WITH ANGRY CUSTOMERS

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